Return & Refund Policy
Effective Date: 27 September 2026
At CRAFT3DINDIA, every 3D miniature is customized and made specifically according to the customer’s requirements. Because each product is personalized, we generally do not accept returns or refunds for change of mind, personal preference, or minor differences in the final product.
1. When Returns Are Accepted
A return, replacement, or refund may be considered only in the following situations:
- The product arrives broken or damaged due to shipping or handling.
- The product is lost/misplaced during delivery and is confirmed as undelivered by the courier.
- The customer receives the wrong product or a product that is substantially different from the confirmed order.
- There is a significant manufacturing or production defect that affects the product’s intended use or appearance.
- Any other issue is accepted by CRAFT3DINDIA after reviewing the case.
2. Customized Products
Since our 3D miniatures are made specifically for each customer, returns are not accepted for reasons such as:
- Change of mind after placing the order.
- Customer no longer wants the product.
- Minor differences in facial features, colors, clothing, proportions, or finishing that can naturally occur during the 3D modeling and printing process.
- Differences between the customer’s reference photograph and the final 3D miniature that are within reasonable limits of the customization process.
- Incorrect information, photographs, measurements, or customization instructions provided by the customer.
- Damage caused by improper handling, storage, dropping, modification, or use after delivery.
3. Damage During Shipping
If your product arrives damaged, please contact us within 48 hours of delivery.
To process a damage claim, the customer must provide:
- Clear photographs of the package from all sides.
- Photographs and/or video showing the damage to the product.
- Photographs of the shipping label.
- A short description of the issue.
Customers are strongly advised to record an unboxing video from the sealed package until the product is completely unpacked. This may be required to verify damage that occurred during shipping.
After reviewing the evidence, CRAFT3DINDIA may offer a repair, replacement, or refund, depending on the circumstances.
4. Lost or Misplaced Shipments
If an order is lost during transit and the courier confirms that it cannot be delivered or recovered, CRAFT3DINDIA will work with the customer to resolve the issue.
Depending on the circumstances, we may offer a replacement or refund after the courier investigation is completed.
A package marked as delivered by the courier but claimed to be missing may require a delivery investigation before any refund or replacement is approved.
5. Wrong or Defective Product
If you receive the wrong product or a product with a significant manufacturing defect, please contact us within 48 hours of delivery with photographs and details of the issue.
After verification, we may provide:
- A replacement,
- A repair, or
- A refund,
depending on the nature of the issue.
6. Refunds
If a refund is approved, the refund will generally be processed through the original payment method, where possible.
The refund amount and processing time will depend on the nature of the issue and the payment provider’s processing time.
Shipping charges may or may not be refundable depending on the reason for the approved refund.
7. Order Cancellation
Because customized products may enter production shortly after an order is placed, cancellation may not be possible once production or 3D printing has started.
If you need to cancel an order, contact us as soon as possible. Cancellation requests will be reviewed based on the production status of the order.
8. Customer Responsibility
Customers are responsible for providing accurate photographs, customization instructions, delivery information, and other required details.
CRAFT3DINDIA is not responsible for issues resulting from incorrect information supplied by the customer.
9. How to Request a Return, Replacement, or Refund
Please contact CRAFT3DINDIA with:
- Order number
- Customer name
- Description of the issue
- Photos/videos showing the issue
- Any relevant delivery or courier information
Our team will review the request and inform you of the available resolution.
Please do not ship any product back without receiving return instructions from CRAFT3DINDIA.
10. Final Decision
All return, replacement, repair, and refund requests are subject to verification and approval by CRAFT3DINDIA.
Because our products are customized and individually manufactured, each case may be reviewed individually.
By placing an order with CRAFT3DINDIA, the customer acknowledges and agrees to this Return & Refund Policy.